Shipping Information

All orders are shipped from our Canadian warehouse using a tracked service. We process and ship orders Monday through Friday, excluding holidays. Orders placed after 12 PM EST will be processed the following business day. The courier service used for your order will be selected based on the most efficient option available.

Shipping Timeframes & Rates

Standard Shipping (Canada & US)

• Estimated Delivery: 4–7 Business Days
• Cost: Flat rate or free over a specified order value

Express Shipping (Canada & US)

• Estimated Delivery: 1–3 Business Days
• Cost: Flat rate or free over a specified order value

International Orders
We currently ship worldwide, including the US, Canada, the UK, Australia, and most European countries. Customers must check their local regulations to ensure our products can be shipped to their location. If you are unsure, please contact us before placing an order. Shipping availability may vary based on regional restrictions.

Order Confirmation & Tracking

• Once your order has been placed, you will receive a confirmation email.
• When your order ships, you will receive a tracking number to monitor delivery status.
• If you do not receive your order within the expected timeframe or if your package arrives damaged, please contact us within 7 days of the stated delivery date on your tracking information.

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Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer returns and exchanges under the following conditions:

Countries We Accept Returns From

We accept returns and exchanges from the following countries:
Australia, Brazil, Canada, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Mexico, Netherlands, New Zealand, Poland, Portugal, Singapore, Sweden, Switzerland, United Arab Emirates, United Kingdom, and the United States.

Eligibility Criteria

• Return Window: Items must be returned within 10 days of delivery.
• Product Condition: Only new and unused items in original packaging are eligible.
• Accepted Reasons: Returns are accepted for both defective and non-defective products.

Exchanges

• We accept exchanges for eligible items under the same 10-day window and new condition requirement.

Return Method

• Returns must be sent by mail.
• A free, downloadable and printable return shipping label will be provided.

Fees

• No restocking fees apply.

Refund Processing

• Refunds are processed within 15 days of receiving the returned item(s).

If you have any questions or need to initiate a return or exchange, please contact us with your order number and reason for return.